Refund, Return & Cancellation Policy

Effective Date: September 1, 2026

Thank you for shopping with Miloya.in, a women's fashion store and a part of VASTRA VILLA.

Please read this policy carefully before placing your order.

1. No Return Policy

Miloya.in follows a NO RETURN policy on purchased products.

Once a product has been delivered, it cannot normally be returned for a refund, exchange, replacement, size change, color change, or any other reason.

Customers are requested to carefully review the product:

Size
Color
Design
Fabric
Product description
Quantity
Other available specifications

before placing an order.

2. No Refund Policy

All purchases are NON-REFUNDABLE, except where a refund is specifically approved by Miloya.in or is required under applicable law.

Refunds will not normally be provided for:

Change of mind
Wrong size selected by customer
Wrong color selected by customer
Personal preference
Product not matching personal expectations
Fabric or design preference
Customer no longer requiring the product
Incorrect product selected during checkout
Minor differences in color caused by screen/device settings
Minor variations in print, embroidery, texture, or measurements

3. Damaged Product

If your package arrives visibly damaged, please document the condition of the package and product immediately.

You may be required to provide:

Unboxing video
Photographs of the package
Photographs of the shipping label
Photographs/videos of the damaged product
Order number
Other information requested by our support team

Any claim will be reviewed by our team.

A damaged-product claim does not automatically guarantee a refund or replacement.

4. Wrong Product Received

If you receive a product that is materially different from the product you ordered, contact our customer support as soon as possible.

Please provide:

Order number
Photographs of the received product
Shipping label photograph
Unboxing video, if available
Details of the issue

After verification, Miloya.in may provide an appropriate resolution.

5. Manufacturing Defect

If you believe the product has a genuine manufacturing defect, contact us as soon as possible after delivery.

The claim may require photographs/videos and other information for verification.

If the issue is confirmed as a manufacturing defect, Miloya.in may provide a suitable resolution depending on the circumstances and applicable law.

6. Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped, subject to our ability to stop the order.

Once an order has been shipped, cancellation may not be possible.

7. Refund for Cancelled Orders

If Miloya.in approves a cancellation and a refund is applicable, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to reflect in the customer's bank account may depend on the payment gateway, bank, or financial institution.

8. Failed or Duplicate Payments

If money has been debited from your account but the order was not successfully created due to a payment or technical issue, please contact us with the transaction details.

After verification, eligible amounts may be refunded through the applicable payment channel.

In the case of duplicate payments for the same order, the additional verified payment may be refunded.

9. Refused / Undelivered Orders

If an order cannot be delivered due to reasons attributable to the customer, including:

Incorrect address
Incorrect PIN/ZIP code
Incorrect phone number
Customer unavailable
Repeated delivery failure
Customer refusing delivery

the order may be returned to the sender by the courier.

Any refund in such circumstances, if applicable, will be decided according to the circumstances and applicable law. Shipping or other charges may not be refundable where permitted by law.

10. Refund Processing Time

Where a refund is approved, the processing time may vary depending on:

Payment method
Payment gateway
Bank
Financial institution

Miloya.in cannot guarantee the exact time taken by a bank or payment provider to credit the refunded amount.

11. Important Note

Please make sure that you check the size chart, product details, price, quantity, and shipping information carefully before completing your purchase.

By placing an order on Miloya.in, you acknowledge that you have read and understood this Return & Refund Policy.