Privacy policy

Privacy Policy

Effective Date: September 1, 2026

Welcome to Miloya.in. Miloya is a women’s fashion and clothing online store and is a part of VASTRA VILLA.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from Miloya.in.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Full Name
Mobile Number
Email Address
Billing Address
Shipping/Delivery Address
PIN/ZIP Code
Order and purchase details
Payment-related information
Device and browser information
IP address
Any information you voluntarily provide to us through customer support or other communication channels

We do not intentionally collect unnecessary personal information.

2. Payment Information

Payments made through Miloya.in may be processed by third-party payment gateway providers.

Miloya.in does not normally store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the applicable payment gateway according to its own security and privacy policies.

3. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm your orders and payments
Contact you regarding your order
Provide customer support
Send order-related notifications
Process shipping and delivery
Prevent fraud or unauthorized transactions
Improve our website, products, and services
Maintain records for accounting and legal purposes
Send promotional communications where permitted and where you have provided appropriate consent

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers for purposes such as:

Payment processing
Order shipping and delivery
Website hosting and technical services
Customer support
Analytics and website improvement
Legal, regulatory, or governmental requirements

Only the information reasonably required for the relevant service may be shared.

5. Cookies

Miloya.in may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain shopping cart functionality, analyze website usage, and improve our services.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other service providers.

These third parties may process information according to their own privacy policies and terms.

8. Children's Privacy

Miloya.in is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children for commercial purposes.

9. Your Rights

Subject to applicable laws, you may request information regarding the personal data we hold about you and may request correction or deletion where applicable.

For privacy-related requests, please contact us using the contact information provided on our website.