Terms & Conditions

Effective Date: September 1, 2026

Welcome to Miloya.in, a women’s fashion and clothing online store operated as a part of VASTRA VILLA.

By accessing or using Miloya.in, placing an order, or purchasing any product from our website, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. About Miloya.in

Miloya.in is an online store offering women's clothing, fashion products, and related products.

Miloya is a part of VASTRA VILLA.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, and other information displayed on the website are accurate.

However:

• Actual product color may vary slightly depending on your device screen.

• Minor differences in print, embroidery, fabric texture, or appearance may occur.

• Product measurements may have minor variations.

• Product images are provided for representation purposes.

Such minor variations shall not necessarily be considered a product defect.

3. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase

• Discontinue products

• Update product prices

• Modify product information

• Cancel an order if a product becomes unavailable

If an order is cancelled by us due to product unavailability or another genuine operational reason, any eligible payment will be refunded through the applicable payment method.

4. Pricing

All product prices displayed on Miloya.in are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the checkout process.

We reserve the right to correct pricing or listing errors.

5. Orders

When you place an order on our website, you are making a request to purchase the selected products.

An order is considered accepted once payment/order confirmation is successfully processed by us.

We may cancel or refuse an order in circumstances including:

• Product availability issues

• Incorrect pricing or product information

• Suspected fraudulent transactions

• Incorrect or incomplete customer information

• Delivery restrictions

• Technical errors

If an order is cancelled by us after payment has been received, the eligible amount will be refunded according to our Refund Policy.

6. Customer Information

Customers are responsible for providing accurate:

• Name

• Mobile number

• Email address

• Shipping address

• PIN/ZIP code

• Other information required for delivery

Miloya.in will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

7. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer.

Delivery timelines are estimates and may vary due to:

• Courier delays

• Weather conditions

• Holidays

• Public restrictions

• Remote delivery locations

• Operational issues

• Incorrect customer information

• Events beyond our reasonable control

Once the order has been handed over to the courier, delivery is subject to the courier service's operational timelines.

8. No Return / No Refund Policy

All products purchased from Miloya.in are sold under a strict NO RETURN and NO REFUND policy, except where specifically required under applicable law or where Miloya.in itself confirms an exception.

Once an order has been confirmed, customers cannot request a return or refund merely because of:

• Change of mind

• Change of preference

• Wrong size selected by the customer

• Color preference

• Fabric preference

• Style preference

• Personal reasons

• Product no longer required

• Incorrect product selection by the customer

Customers are therefore requested to carefully check the product details, size information, color, and other specifications before placing an order.

9. Damaged / Incorrect Product

If you receive a product that is materially damaged during delivery or an incorrect product has been dispatched, you must contact us within the time period specified in our Refund Policy and provide the required evidence.

Any request will be reviewed by our team.

If approved, Miloya.in may provide an appropriate resolution at its discretion, subject to applicable law and our policies.

10. Order Cancellation

Once an order has been processed or shipped, cancellation may not be possible.

If cancellation is permitted for a particular order, it must be requested before the order is processed for dispatch.

11. Intellectual Property

All website content, including:

• Logos

• Brand names

• Product photographs

• Graphics

• Text

• Designs

• Website layout

• Videos

• Other creative materials

is owned by or licensed to Miloya.in / VASTRA VILLA, unless otherwise stated.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

12. Prohibited Use

You agree not to use Miloya.in for:

• Fraudulent activities

• Unauthorized transactions

• Attempting to gain unauthorized access

• Uploading malicious code

• Interfering with website functionality

• Misusing our content or intellectual property

• Any activity prohibited by applicable law

13. Limitation of Liability

To the extent permitted by applicable law, Miloya.in and VASTRA VILLA shall not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised effective date.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

16. Contact Us

For questions regarding these Terms & Conditions, please contact:

Miloya.in
A Part of VASTRA VILLA

Website: Miloya.in